Discontinuation of Inbound International Shipments to Our Korea Warehouse

Hello,

Until now, ONTACT KOREA has accepted not only items purchased from Korean online stores and sellers, but also, whenever possible, items purchased from overseas stores and shipped internationally to our warehouse in Korea.

However, we have recently experienced an increasing number of customs-related issues and requests for additional documentation involving international shipments entering Korea which are impacting our daily work.

Unlike domestic shipments within Korea, packages sent from overseas are subject to Korean import customs clearance. Depending on the type, quantity, value, and purpose of the goods, customs authorities or carriers may request additional information, supporting documents, or other import-related requirements.

In particular, shipments purchased overseas, delivered to our warehouse in Korea, and then forwarded to another country involve different customs procedures from our standard forwarding service for items purchased within Korea. Such shipments may be subject to customs delays, additional documentation requirements, import restrictions, returns, or other clearance-related issues.

Although ONTACT KOREA has made every effort to assist with these shipments, the increasing complexity of customs procedures, documentation requirements, and privacy-related concerns has made it difficult for us to continue providing this service in a stable and secure manner.

Therefore, in order to ensure reliable service and protect the personal information of both our customers and our company, ONTACT KOREA will discontinue accepting items purchased from overseas stores or sellers that are shipped internationally directly to our warehouse in Korea.

Shipments That Will No Longer Be Accepted

Orders purchased from overseas stores or sellers, including those located in China, Japan, the United States, and other countries, and shipped internationally to the ONTACT KOREA warehouse in Korea will no longer be supported.

This applies to shipments originating outside Korea that require import customs clearance upon arrival in Korea.

Items purchased from Korean online stores or Korean sellers and delivered to our warehouse via domestic shipping within Korea will continue to be accepted as usual. Our regular international forwarding service for items purchased within Korea will remain unchanged.

After this policy takes effect, please do not use the ONTACT KOREA warehouse address as the delivery address for international shipments originating outside Korea.

If an international shipment is sent to our warehouse without prior approval, we may be unable to assist with customs clearance or accept the package. ONTACT KOREA cannot be held responsible for customs delays, returns, disposal, additional charges, or other issues resulting from such unauthorized shipments.

We appreciate your understanding and cooperation. This policy change is necessary to ensure a safer, more stable, and reliable forwarding service for all of our customers.

Thank you for your continued support.

Ontact Team